Reimbursement request

For any refund request of expenses caused by a service disruption from the Société des traversiers du Québec, you must complete this form. We undertake to process and respond to any refund request within 20 working days from the date of reception of the request.

To be eligible for a refund request, there must be no other alternative of transportation (internal or external) in place available during the service disruption. If road, sea or air tranportation service is accessible, the refund request will not be admissible.

*Please note that no refund will be made following a service disruption caused by weather conditions,

Consult the policy on requests for reimbursement for expenses incurred due to service disruptions

Crossing (required)

Date

Message (required)

Join supporting document (required)

Accepted formats: JPEG, PNG, PDF, Word.
Max size of 5 MB.

Name (required)

Address (required)

E-Mail (required)

Principal phone number (required)

Extension

I have read STQ's refund policy (required)

Confidentiality

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